FAQ

FAQ

Answers to the questions overseas buyers ask most — trade terms, payment, lead times, warranty and customization.

MOQ is 1 unit for standard machines and 1 piece for spare parts. For customization projects, a production MOQ applies and is confirmed at quotation.
We accept T/T (30% deposit, 70% before shipment) and L/C at sight for large orders. Other terms can be discussed for long-term partnerships.
Standard machines: 20–40 days after deposit depending on model. Spare parts from stock: 3–15 days. Custom configurations may take longer.
FOB Qingdao / Shanghai, CIF, CFR and DDP are available. We arrange export documentation, insurance and safe packing for sea, air or rail transport.
All machines carry a 12-month warranty covering parts and workmanship. Hydraulic and electrical components are covered under the same period.
Yes. Remote commissioning guidance is included free; on-site installation and operator training can be arranged by our engineers or local distributors at a reasonable cost.
Yes — spindle options, chuck size, control systems (Fanuc / Siemens / GSK), voltage and colors can be customized. Engineering drawings and specs are confirmed before production.
Fill in the inquiry form on this site, or contact us on WhatsApp / email. Please include the model, quantity and your shipping port — we reply within 24 hours.

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